R&D Applications (Documentum & Insight Publisher, Lotus Notes Databases, Empower.
- Day to day application support - creating new users, resolving business application queries, escalating issues from L2 to L3.
- Database administration support - running daily checks on the databases.
- Business Analyst support - liaising with the business owner to talk strategy, upgrades, SLA issues, business process changes.
- Understanding of Documentum application supported in Company globally.
- Key contact for Company Regional IS in Europe for escalation of issues and administration requests. 
- Escalation to Company Level 4 team andor Company Service Delivery and Infrastructure teams (SD&I) for support issues when required.
- Responsible for knowledge transfer to European L2's.
- Ability to manage system changes.

Application Management
- Architecture & software processes configuration.
- Testing and Training of new functionality as added.
- Escalated issues.
- Testing & QA.

- Detailed working knowledge of Microsoft SQL Server 2000 (or higher).
- Detailed working knowledge of Documentum.
- Basic knowledge of ERP systems.
- Experience of working in a support capacity to IS and user communities.
- Experience in tools and techniques of project management.
- Demonstrated interpersonal and team skills.
- Strong commercial and business awareness.
- Graduate level (degree or equivalent qualification).
- Fluency in English.
- Must be available for periodic travel within Europe if required.

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