1. Manage day-to-day operations and support of ERP and other IT systems.  Co-ordinate upgrades and enhancements as necessary ensuring that the products remains in support from the vendor and in line with Company international policy.
2. Manage the network and computing infrastructure.
3. Provide an interface between the Polish business and any international projects which affect IS.  Ensure the interests of the business are adequately represented within such projects.
4. Manage IS projects according to agreed upon budgets and schedules and in line with group IS project methodology.
5. Provide the IS representation to any internal business projects as required utilising the required group IS project methodology. Ensure that IS activities align to the needs of the business.
6. Manage infrastructure including telephone systems to ensure maximum availability. Maintain external support contracts to assist in this task and provide emergency cover.  Supervise external contractors to ensure quality and responsiveness.
7. Evaluation, procurement and implementation of hardware and software in accordance with group standards.
8. Ensure at all times that the business and all users comply with all areas of the Security and Governance policy.
9. Manage and control budgets for the business IS function.  Ensure cost effectiveness of services and purchases.
10. Provide proactive support to users at all levels and locations.  Manage infrastructure and services involved in supporting the requirements of distributed home / remote users to Operating System level.
11. Maintain site licences for the organisation.
12. Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
13. Lead, encourage and train users in the use of IS systems, applications and interfaces.
14. Proactively report to the business on service delivery, KPI's and key IS issues.

Experience / Attainments

- ERP experience; preferably with MFG Pro application(s).
- Server systems management experience (Windows/Unix/Linux/VMWare)
- Previous experience managing systems and infrastructure.
- Experience of managing and troubleshooting Local and Wide area networks and telephony systems.

Skills / Knowledge

- Knowledge of Microsoft AD, Microsoft desktop Operating systems and Office suites.
- Practical knowledge of IP networks and infrastructure, communications devices and protocols, server and desktop technologies.
- Awareness of IS Security and Best practice.
- Excellent communication skills both written and verbal - English and Polish language.

Qualifications

- A relevant Professional qualification or college degree.

High Performance Behaviours

- Communication
- Time Management/Planning and Organisation
- Team Working Ethos
- Customer Focused
- Delivery focused
- Strive for excellence

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