ZAMIEŚĆ OFERTĘ PRACY
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Currently, to our Client in Łodź we are looking for candidates for the position of:
Procurement Deputy Operations Manager
- Managing and monitoring operations
- Managing department SLA and BBSC indicators
- Managing Team Leaders to provide professional service to customers
- Driving actions improving customer satisfaction
- Providing professional support and guidance to Team Leaders
- Managing customer relationship and expectations
- Assuring adherence to procedures and high level of process quality in the department
- Coordinating productivity and profitability improvement actions of S&P department
- Developing key talents and potentials in the team
- Identifying structural issues and implementing improvements
- Leading projects and/or coaching project leaders
- Assuring monitoring, analyzing and solving problematic issues
- Securing knowledge management within the department
- Handling and preventing customer complaints and escalations
- Supporting Operations Manager in daily activities
- Identifying and exploring new business opportunities
- Organizing and performing regular interactions with operational staff (skip-level meetings, MBWA etc.)
- Approximately 4 years of leadership experience (3 years of experience as a Lead, 1 years of experience as a Manager of Managers/Leads)
- 2 years of experience in BPO/SSC
- Experience in procurement area would be an asset
- Proven ability to manage department SLA and BBSC indicators
- Ability to identify innovative improvement opportunities and coordinate their implementation
- Customer orientation and experience in maintaining relationships with client on managerial level
- Drive for results
- Personal efficiency and time management
- Interpersonal and motivational skills
- Excellent communication skills
- Networking skills
- Independence and decision-making skills
- Pro-active and preventive approach in problem-solving
- Self - independent process management
- Analytical skills & eye for detail
- Focus on quality
- Stress resistance
- Fluent English (verbal & written)
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