ZAMIEŚĆ OFERTĘ PRACY
Zamieść
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Our client is an international leader in IT sector.
Responsibilities
- Take ownership of cases from web, phone and drives resolutions working with senior support engineers
- Ensure that he/she is available to work in shifts and flexible with overall coverage for technical support
- Document relevant information and ensure that the customer is communicated in a timely manner regarding the overall progress of the case
- Resolve customer reported issues while working closely with the Engineering, SE and other cross functional teams and provide feedback to the Engineering for improving the product quality and reliability
- Ensure that the work performed meets the quality within acceptable time schedules and meets the customer commitments while working with the Technical Support team members and management, Engineering and other cross functional teams
- Ensure that customers are treated with highest degree of respect and drive operational excellence through quality closures and proper escalation of issues
- Work closely with the Engineering and the Product Marketing teams on the New Technology introductions and remain technically competent with all the SonicWALL products
Requirements
- Knowledge of the network protocols: TCP/IP, SMTP, DNS and DNS Records, DHCP, PoP3/IMAP, OSI, VPN (Basics), SSL, Firewalls.
- Good troubleshooting skills with proven ability in trouble shooting, routing and resolution of the issues and debug data analysis. Preferably with work experience in using network analyzers and trouble shooting Mail/Application servers.
- Working knowledge in Microsoft network protocols: Active Directory, LDAP, Basics of Exchange Server 2000, 2003, 2007.
- Administration experience of Linux/Windows Servers, Exchange/Apache Servers, Routers, Applications Load balancers and Net-App filers will be a big plus.
- Good organizational skills, self driven with ability to multi-task on various projects.
- Should possess aptitude to learn new technologies with strong flexibility and adaptability to the changing work environments.
- Good Written and Oral communication skills - GERMAN
Education and Experience
- 1+ years of Support experience in Internet security products involving any of the technologies like Stateful Firewalls, VPN's, PKI, Anti-Virus, IPS, SSL and other security products
- Minimum 1-2 years of experience in supporting the products related to Network Security
- Requires BSCS/EE or equivalent, Masters Degree preferred
- Preference will be given to candidates with professional certifications from SonicWALL, Cisco, Microsoft, ICS2, etc.
- communicative German
